Terms of Service

Last updated: September 28, 2026

1. About us and these terms

CEO Cat Bed is a brand operated by Sonder Brands LLC. In these Terms of Service, “CEO Cat Bed,” “we,” “us” and “our” mean Sonder Brands LLC. These terms apply to our online store, purchases and related services (the “Services”). Our store is hosted by Shopify, which provides the ecommerce platform; your purchase contract is with Sonder Brands LLC.

By using the Services or placing an order, you agree to these terms and our Shipping Policy and Return and Refund Policy. Our Privacy Policy explains how personal information is handled. Nothing in these terms excludes or limits rights that cannot legally be excluded or limited.

2. Eligibility and use of the store

To place an order, you must be legally able to enter a binding contract and authorized to use the payment method supplied. Provide accurate contact, billing and delivery details, and keep account credentials secure if you create an account.

Do not use the Services for fraud, unlawful activity, impersonation, infringement, harassment, spreading malware, unauthorized access or interference with security or normal operation. We may restrict access when reasonably necessary to address those activities, without removing rights relating to existing purchases.

3. Product descriptions and compatibility

We aim to describe products accurately. Screen settings and lighting can affect how colors appear. Minor manufacturing variations do not permit us to supply an item materially different from its description.

Before ordering a desk-mounted cat bed, review the dimensions, maximum permitted load, clamp opening, mounting clearance and compatible desk materials stated for that model. A bed suitable for one desk may not be suitable for another. Contact us if you are unsure. We remain responsible for the accuracy of compatibility claims we make.

Desks, computers, cats and other props shown in lifestyle images are not included unless expressly listed as part of the product. We do not guarantee that an individual cat will choose to use a bed. This does not affect remedies for a defective or misdescribed product or eligibility under our return policy.

4. Safe installation and use

Follow the supplied instructions and our Product Care and Safety page. Use only a compatible, stable desk and the intended mounting hardware. Do not exceed the model's stated maximum load, modify the mount, or use damaged components. Stop using the bed if the clamp loosens, the desk flexes, the mounting surface is damaged or any part becomes unstable.

The product is for cats, not people. Proper use is important, but these instructions do not release us from responsibility for defects, inaccurate instructions or other liabilities imposed by law.

5. Prices, payment and orders

The applicable currency, product price, shipping charges and taxes collected by us are shown at checkout. Import charges not collected at checkout are addressed in our Shipping Policy. Prices and promotions may change for future purchases.

An order acknowledgement confirms receipt of your order. We accept the order when we send a dispatch confirmation, unless we expressly accept it earlier. We may decline or cancel an order for a legitimate reason such as stock unavailability, payment failure, suspected fraud, a material listing error or a legal delivery restriction. We will notify you and promptly refund payments for any cancelled items. We will not charge a higher corrected price without your agreement.

6. Delivery, changes, cancellations and returns

Our Shipping Policy and Return and Refund Policy describe delivery estimates, cancellation requests, returns and refunds. Contact us promptly if you need to change an order. A change may not be possible after fulfillment starts; statutory cancellation rights still apply.

We remain responsible for handling delivery problems as required by law. A tracking scan alone does not conclusively resolve a disputed delivery.

7. Promotions

Discounts apply according to the conditions displayed with the offer, including its duration and eligible products. Unless an offer says otherwise, codes cannot be combined or applied retrospectively. We may correct errors or address misuse, but will not retrospectively remove an accepted discount without a lawful basis.

8. Our content and your reviews

Our branding, logos, text, images and other store content belong to us or our licensors. You may use the store for personal shopping, but may not commercially reproduce or exploit protected content without permission or another lawful basis.

You retain ownership of reviews, photos and other content you submit for publication. You give us a non-exclusive, royalty-free license to host, reproduce and display that content in connection with the relevant product and store, with reasonable formatting edits that do not change its meaning. Separate advertising uses will be subject to any additional permission required by law. Private support messages are not public-review submissions.

Only submit content you have the right to share. Honest negative reviews are permitted. We may moderate unlawful, fraudulent, abusive, irrelevant or privacy-invasive material; we do not prohibit truthful criticism.

9. Third-party services

Payment services, external websites and other third-party services may have their own terms and privacy notices. We do not control their independent services. This does not remove our obligations for your purchase or for providers acting on our behalf.

10. Warranties and liability

We do not guarantee uninterrupted or error-free website availability. To the extent permitted by law, the website itself is provided on an “as available” basis. Product descriptions, express promises and applicable implied warranties or consumer guarantees remain enforceable.

To the extent permitted by law, we are not liable for indirect business losses, such as lost business profits or business opportunities, arising from use of the Services. We do not exclude responsibility for losses caused by our breach where doing so would be unlawful.

Nothing in these terms excludes or limits liability for fraud, willful misconduct, death or personal injury caused by negligence, defective-product liability, or any other liability that cannot legally be excluded or limited. No purchase-price cap overrides those rights.

11. Governing law and disputes

These terms are governed by Texas law, subject to mandatory consumer protections and court rights that apply in your place of residence. This clause does not deprive you of those protections or require you to bring a claim in a court that applicable law does not permit us to require.

If a concern arises, contact us so we can attempt to resolve it. Contacting us is not a condition that prevents you from exercising legal rights or meeting a legal filing deadline.

12. Changes and general provisions

Updates to these terms apply prospectively from the stated effective date. The terms in effect when we accept an order govern that order unless a legally required change applies or we agree otherwise. Material changes will receive any notice or consent required by law.

If a provision is unenforceable, the remaining provisions continue where legally possible. Failure to enforce a provision does not waive it. These terms and the applicable order details and policies form our agreement, without excluding representations or rights that cannot lawfully be excluded.

Contact

CEO Cat Bed — Sonder Brands LLC
Email: theceo@ceocatbed.com
Phone: +1 307-414-1442
Mailing address: 701 Tillery Street, Unit 12, Austin, Texas 78702, United States