Shipping Policy

Last updated: September 28, 2026

Processing and dispatch

We generally process and dispatch orders within 5 business days after payment clears, unless a different timeframe is clearly disclosed for your order before purchase. Business days are Monday through Friday, excluding relevant public holidays.

Preorders and backorders will show their expected dispatch timing before purchase. If we cannot dispatch within the promised timeframe, we will notify you, provide an updated estimate and offer the cancellation or refund options required by law. Where required, we will seek your agreement to the delay; if that agreement is not obtained, we will cancel and refund the unshipped order as required.

Estimated delivery

Unless your product page or checkout states otherwise, allow 15–21 business days after dispatch for delivery. Processing time is additional. Creating a tracking label does not itself mean an order has been dispatched.

These are estimates, not guaranteed arrival dates. Customs, carrier disruption, severe weather, holidays and remote delivery locations can affect transit. Estimates do not remove your rights if an order is late or not delivered.

Destinations, rates and origins

Available delivery destinations, services and shipping charges are displayed at checkout. Free shipping applies only where expressly offered. If we cannot serve your destination after accepting payment, we will contact you and refund the affected unfulfilled order.

Orders may be fulfilled by domestic or international partners, depending on stock and destination. Our Austin mailing address is not a representation that every order ships from Texas. Any material order-specific delivery or import information will be disclosed before purchase.

Orders with multiple products may arrive separately. We will not add a charge solely because we choose to split a shipment.

Tracking

We send shipping confirmation and available tracking details to the email address supplied at checkout. Tracking scans may take time to appear. Check your spam or junk folder if you cannot find the message, or contact us for assistance.

If your parcel is overdue or tracking appears stalled, email theceo@ceocatbed.com with your order number. We will investigate with the carrier or fulfillment partner and arrange an appropriate resolution. You do not need to resolve our carrier contract yourself.

Address changes and unsuccessful deliveries

Check your address carefully and contact us immediately about errors. Changes cannot be guaranteed once fulfillment starts.

If a delivery fails because of an incorrect address supplied by you, refusal or failure to collect, we will contact you about available options. Where lawful, reasonable actual return or redelivery costs caused by that issue may apply and will be explained before arranging redelivery or finalizing a refund. We do not charge those costs where the failure was our responsibility or doing so would conflict with your statutory rights.

Missing, damaged or disputed deliveries

If tracking says “delivered” but you cannot locate your parcel, check the delivery area, household members and building reception, then contact us promptly. We will review the delivery evidence and investigate; a delivered scan alone does not automatically end the claim.

For confirmed loss before delivery, or another failure for which we are responsible, we will provide an appropriate replacement or refund in accordance with applicable law. Please keep packaging and photograph any delivery damage where practical. Reporting damage promptly helps the investigation, but does not shorten your statutory rights.

Customs, duties and taxes

For international orders, checkout will state whether import duties and taxes are collected or included. Where they are clearly disclosed as excluded, you may need to pay customs duties, import taxes or carrier clearance charges to receive the parcel. These are determined by the destination and relevant authorities. We will not shift import charges to you contrary to what was represented at checkout or applicable law.

Contact us before refusing a parcel because of an unexpected charge so we can check it. Any lawful deductions arising from refusal will be limited to applicable, explained costs; mandatory cancellation and refund rights remain available.

Contact

CEO Cat Bed — Sonder Brands LLC
Email: theceo@ceocatbed.com
Phone: +1 307-414-1442
Mailing address: 701 Tillery Street, Unit 12, Austin, Texas 78702, United States